We are committed to ensuring your satisfaction with every purchase. Items that are unused, unwashed, and still have their tags can be returned within 15 days of purchase for a refund or exchange.
To initiate a return, please include a copy of your cash-on-delivery slip and state the reason for the return by contacting us at 0300-0622603.
All returns must be sent via traceable means, such as courier or registered post, at your own expense. Please note that delivery charges are non-refundable.
Refund requests will be processed within 7 to 15 working days upon receipt of the returned items.
All returns should be sent to the address provided on our cash-on-delivery slip.
Required Information for Reporting Issues:
- Order number
- Image/video of the defective item
For any questions regarding our return policy, please feel free to contact us at 0313-0735204.